More people nowadays are becoming involved in virtual customer service pursuits. This is a job that you can work at home answering incoming phone calls.

People have questions about this type of work, so we are providing the answers. Answers to questions regarding equipment needed as well as skills required are presented below. Answers about the nature of this work are also presented to you.

What exactly is a virtual assistant?

Basically it is someone who has similar duties as someone who would work in a call center. They might answer phone, take orders, or perform simple bookkeeping tasks. The main difference is that they work at home rather than on the premises of an employer.

Is this really a legitimate line of work?

It is no wonder you would ask this question, considering all the marketing scams out there. It is a legitimate work at home opportunity, but beware of companies that try to charge you to find these jobs. Those supposed “headhunters” if you will are often making you pay for something you should be able to find for free.

How do I apply to become a virtual assistant?

The application process is similar to that of any job. You will out an online or paper application and then you take proficiency tests (typing, writing, language, and computer tests). You also may be required to take a background check and a credit check as well as drug testing.

What kind of equipment is needed?

Usually you need a computer, land line phone (or sometimes a computer VOIP or Internet phone), and a quiet place to work. The needs for each type of position are very different, though. You are going to need to check in with each company to learn what exactly is required for each type of position.

Will anyone be in charge of me?

There is a management that you report to, but usually you work on your own. If you so choose, you could start your own call center and become a self-employed virtual assistant company. If you are self-employed you would be your own but if you work for a company you may occasionally have to report to management, at least to get your paycheck.

Who hires call center or virtual assistant services?

Just about any company who needs an extra helping hand in the customer service department might use these services. Businesses representing just about every industry may use these services, such as dental offices, insurance companies, floral shops, wedding planners, and more.

You already probably have heard that when The Fair Credit Reporting Act was passed you were entitled to a free credit report. You are entitled to this free access to your financial history once every 12 months.

Frequently Asked Questions

How do I get my free credit report?

Most people get them from the FTC authorized website Annual Free Credit Report.com. This resource provides information to you from one of the three major financial bureaus-Equifax, Experian, and TransUnion.

What purpose does this free report serve?

It provides for you a summary of all your recent and past transactions and payment history. It also provides you with a credit score and helps you become aware of any identity theft problems.

Is there any way other than using the Internet that I can used to obtain my financial info?

You can request a copy of your financial history by mail. You are not likely to receive it instantly but you are probably going to receive it within 15 days. This often is done by people who simply do not feel safe using the Internet.

Can a third party access my financial information?

Usually only authorized, licensed lenders can obtain your financial history. However, this is only done with your consent as you sign a release form.

How does monitoring my credit prevent identity theft?

You will be alerted about any unauthorized transactions as soon as possible. This will be the first step in taking action that will help get your record cleared. It could save you from a world of trouble.

How can I better protect myself from future identity theft?

Shred all-important financial documents when no longer needed. Store all financial information in secure places where no one can find it. Furthermore, choose very carefully where you shop online and do not give your credit card or banking information to vendors you do not know.